| Spam Patrol (MySpam) - Adjust Filters |
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| At the top of your Message Center, click "Settings". Then choose one of the following areas: Adjust Filters, Approve Senders or Block Senders |
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| On/Off: |
| Click the "ON" image to activate the spam filters. Your messages are not filtered until the ON button is activated. (View Screenshot) |
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| Spam Filters: |
| The spam filters enable you to select the sensitivity of different categories of offensive email. Select your level of tolerance for each category. We recommend you monitor your Message Center frequently after filters are set in order to see what is quarantined and make any adjustments. Click Show Individual Filters for more specific options. (View Screenshot) |
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| Sender Lists: |
| Block or approve specific senders ("user@company.com") or domains ("company.com") by entering addresses manually. It is recommended that you add family, friends, and associates to the Approved Sender list so messages from these people will automatically bypass the filters. PLEASE NOTE: most professional spammer's continually change their address to avoid such tactics. The heuristic spam filters are effective enough to identify 95% of spam without using the Blocked Sender list.(View Screenshot) |
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| Monitor Your Message Center: |
| Initially, we suggest you monitor your Message Center often. The junk email filters "remember and learn" from your interaction, and become more accurate with time. You can approve or block senders and adjust the filter tolerances to make the service more effective. |
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| Notifications Of Quarantined E-Mail: |
You will receive a periodic notice of all junk mail held in your Message Center. You can visit your Message Center to review them, or take no action. Quarantined messages will be automatically deleted every 14 days.
On a new account or if a user clears out all the spam in their MySpam account, a notification will be sent on the first Spam e-mail quarantined.If there are Spam messages remaining in quarantine, an alert e-mail will only be sent once every 7 days.Alert e-mails will not be sent for Virus e-mails quarantined. |
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| Questions Or Technical Problems: |
| Click here for our FAQ's - Frequently Asked Questions . For further information and or questions contact the technical support team using our customer support form if you have questions. |
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