| Spam (Anti-Spam) Information |
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| What is spam? |
| "Spam" is internet slang for unsolicited commercial e-mail (UCE), also known as junk mail, which range from advertisements up to and including adult material."Spammer" is the sender of the unsolicited e-mails or UCE. |
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| How did I receive it? |
There are a few common ways a "Spammer" gets your e-mail address.
The first one is sometimes referred to as a "Blanket Spam". A "Blanket Spam" is created by using special computer programs. The Spammer sends an incremental email to everyone at a particular domain, for example jdoe1@domain.com, jdoe2@domain.com, jdoe3@domain.com and so on. Using the "Blanket Spam" method there are hundreds of e-mails delivered (hits), thousands rejected (misses). We then block all email from that particular sender and or domain. The Spammer then compiles his or her list of hits and misses, and moves to another domain or sells the complied list to another Spammer.The second way is sometimes referred to as "Opt-In Spam". Have you signed up for a contest or registered at a web site for special features?- Some of these web sites do have a check box / option when you sign up that's says something like "Send me special offers, promotions, and research surveys from selected partners" (real world example). If this box is checked then these web sites can sell / trade your email address to third parties, who in turn can spam you.
- Other web sites do not overtly say anything, but there will be a link to their "privacy policy" which can say "Pursuant to XYZ's privacy policy, we may disclose to third parties certain information contained in your Registration.." (real world example). These web sites can sell / trade your email address to third parties, who in turn can spam you.
Another growing reason for unwanted e-mails is "recycled e-mail address". The e-mail of your choice was used prior to you by another customer and the e-mail continues to arrive intended for the prior customer. |
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| What is CableONE.Net doing to stop spam? |
| CableONE.Net has launched Cable One Spam Patrol™, click here for more information. CableONE.Net has servers specially designed to block unwanted spam. There is a fine line between blocking unwanted e-mail and blocking wanted e-mail. Also CableONE.Net has dummy accounts, that do nothing but wait for someone to randomly spam them, then we will take the appropriate response. CableONE.Net is always researching and testing new avenues against spam. |
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| What is MySpam? What is Cable One Spam Patrol™? |
| Click here for more information on Cable One Spam Patrol™. |
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| What is CableONE.Net's policy about users who are sending unsolicited bulk or commercial email? |
| CableONE.Net has a zero tolerance for Spam. For more information click here. |
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| What is CableONE.Net doing to stop reported Spammers? |
| CableONE.Net will block the E-mail Address, IP Address and or Domain of the reported Spammer, literally shutting any traffic between CableONE.Net and the Spammers. |
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| How to handle E-Mail already received? |
Quick Tip on how to block spam:
Go to myspam.cableone.net and block sender, for more information click here, OR while using Outlook Express, after receiving a Spam e-mail, highlight the Spam then click the word MESSAGE across the top then on the drop down menu click BLOCK SENDER.
Reply or Not to reply to spam?
After getting an unwanted spam and the e-mail has "unsubscribe" link at the bottom of the email, should you reply? There are two schools of thought about what to do:
Reply - reply back to the sender, and there is a good chance you will be removed from the mailing list.Not reply - if you reply, the Spammer knows that there is a live active reader at the other end of the e-mail address |
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| Why do some messages get past the Cable One Spam Patrol? |
| Unfortunately, Spam filtering technology cannot catch 100% of all spam sent. CableONE.Net's Spam Patrol captures over 90% of the spam sent to CableONE.Net customers. While we are always updating the filters, spammers are constantly changing the format used to get past filters. It continues to get more difficult to distinguish between SPAM and valid email. In an attempt to make sure our customers get as much of their desired Email as possible, we do inadvertently allow some Spam through as well. Click here for more information on Cable One Spam Patrol™. |
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| What should I do with messages that make it through the CableOne Spam Patrol filters? |
If there are spam messages that continue to make it through CableOne Spam Patrol please forward these spam messages to the address below. You will not receive a reply from this address, but it will assist CableOne to reduce the amount of spam that may make it through our filters. Please forward the spam to:
spam@postini.com |
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| How to determine spam origin and report it: |
CableOne only has the ability to completely stop spam coming from a CableOne.net IP (Internet Protocol) address. To determine if the email is coming from a CableOne.Net account please use the IP address of the sender in the emails header, as this is a more reliable source than what is listed in the "FROM" line.
If the offending IP address is not a CableONE.Net IP address please contact the abuse department for the domain in question. This can generally be done by emailing abuse@ the domain of the offending IP address (i.e. abuse@aol.com for AOL addresses), although exceptions may apply. |
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| To determine the owner of an IP address: |
Find the IP address on the line in the email headers that begins Received: from source. http://www.arin.net/whois will let you input the IP address, and will give you the registered domain for that IP address.
You should then address your complaints to abuse@domain where the email originated. If the message originated from a CableONE.net IP (Internet Protocol) address, we will require full headers for the email in question to be emailed to abuse@cableone.net.
Email header example:
Received: from scanmail3.cableone.net ([10.116.0.123]) by scanmail3.cableone.net with Microsoft SMTPSVC(5.5.1877.687.68);
Mon, 11 Aug 2003 08:43:48 -0700
Received: from scanmail3.cableone.net [24.116.0.123] by scanmail3.cableone.net
SMTPD32-7.04) id A9B42D470076; Mon, 11 Aug 2003 08:43:48 -0700
Return-Path:
Received: from AspEmail (cableone.cableone.net [24.116.0.255]) by scanmail3.cableone.net with SMTP (MailShield v2.04 - WIN32 Jul 17 2001 17:12:42); Mon, 11 Aug 2003 08:43:48 -0600
From: HelpRequest @cableone.net
**The bottom "Received: from," will be the originating IP address. In this instance it is 24.116.0.255
Received: from AspEmail (cableone.cableone.net [24.116.0.255]) |
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