What is the "Previous Balance" item on my bill?
Your previous balance should always be zero unless we did not receive a payment for a previous month. If there is an amount listed, it is due immediately. If you have sent in the payment at the time we are printing your bill, that payment will not be reflected on your statement and you will see a previous balance. Please call to ensure we received payment. If you believe there is an error on your bill, please contact us immediately.