I am experiencing an internet service interruption.
Before calling for assistance, follow the troubleshooting instructions below. The majority of internet service problems can be fixed by performing these simple steps:
Step 1: Double check that all connections between your computer and modem are tight. Make sure the wires are not frayed or damaged. Remove any splitters if you have them installed.
Step 2: Move your modem to another cable wall outlet to see if the current wall outlet is at fault.
Step 3: Reboot your cable modem.
If you are still experiencing issues after rebooting your modem, please give us a call at 877-692-2253.