Can I have my deposit refunded?
If you have had service for 6 months or longer and have had on-time payment history, upon your request, we can initiate a check refund or credit to your account.
If you cancel your service within the first 6 months and have had on-time payment history, a refund can be initiated as well. Before a refund can be processed, all equipment must be returned to the local office.
A check refund may take up to 4-6 weeks to receive.