I can't connect to the internet. What can I do?
If you are having trouble connecting your computer to the Internet, follow these simple troubleshooting instructions below. The majority of connectivity problems can be fixed by performing these simple steps:
Step 1: Double check that all connections between your computer and modem are tight. Make sure the wires are not frayed or damaged. Remove any splitters if you have them installed.
Step 2: Move your modem to another cable wall outlet to see if the current wall outlet is at fault.
Step 3: Reboot your cable modem.