Which network ports and IP addresses do I need open when using my TiVo box?
Discover which ports must be open inside your router so that your TiVo box can access online services. Please be aware that there are many variations of routers, software and settings that are unique to each computer.
The TiVo service does not require any INBOUND access from the internet into your home network, but your TiVo box does require some OUTBOUND traffic to reach the internet and the TiVo service. Typically, the ports listed below are open by default unless you have customized your router settings.
Information you will need:
Model number and manufacturer of your router
User manual for your router on the manufacturer website
Instructions to access your anti-virus software and firewall
Port configuration test (HD TiVo boxes)
The latest software version available for your High-Definition TiVo box (version 9.4 or later) includes a port configuration test that checks for blocked ports. To run this test, follow the instructions below:
Step 1: Verify that the ports and IP addresses on your network are configured correctly.
Navigate to the Port configuration test screen:
Premiere series boxes: From TiVo Central, go to > Settings & messages > Settings > Network & Phone > View network diagnosis > Port configuration test
TiVo HD and Series3 HD: From TiVo Central, go to > Messages & Settings > Settings > Phone & Network > View network diagnostics > Port configuration test
Step 2: Follow the instructions to perform the port configuration test.
Step 3: If the port configuration test indicates that ports are blocked:
Unblock the ports on your router or firewall. Contact your router manufacturer online for instructions.
Step 4: If the ports and IP addresses are configured properly on the router and firewall, but the box is unable to communicate with the TiVo service or another TiVo box:
Some ports or addresses may be blocked by your Internet Service Provider (ISP). Contact your Internet Service Provider (ISP) for assistance.
Troubleshooting port issues (Series2 & Series1 boxes)
Note: Troubleshooting port issues may require contacting your router manufacturer, or a local computer dealer.
If your TiVo box is having issues connecting to your home network, use one of the following procedures to check if required ports or IP addresses are blocked.
Step 1: Make sure that ports 80 and 8080 (for outbound traffic) are not being blocked by your router, firewall, or Internet Service Provider (ISP).
Step 2: Verify that the following IP addresses are not being blocked by your router, firewall or Internet Service Provider (ISP):
18.104.22.168 through 22.214.171.124
126.96.36.199 through 188.8.131.52
184.108.40.206 through 220.127.116.11
Step 3: If the ports and IP addresses are configured properly on the router and firewall, but your TiVo box is unable to communicate with the TiVo service or another TiVo box, some ports or addresses may be blocked by your Internet Service Provider (ISP). Contact your Internet Service Provider (ISP) for assistance.
Outbound ports that must be open
TiVo set top boxes and TiVo Desktop software must be able to access the TiVo service to enable features, access content, and perform updates. The TiVo service must be reachable over the internet from your home network via the following ports (OUTBOUND):
Access your router from your computer and ensure the outbound ports listed below are open. See the user guide for your router if you need assistance.
TCP port 80
TCP port 443
TCP port 5223
TCP port 7287
TCP port 7288
TCP port 8078
TCP port 8079
TCP port 8081
TCP port 8181
Unrestricted ports within your network
For internal network communication between multiple TiVo boxes, TiVo Desktop software, and other TiVo applications, the following ports should be unrestricted within your home network:
Access your router from your computer and ensure the ports listed below are unrestricted on your network. See the user guide for your router if you need assistance.
TCP port 37
TCP port 80
TCP port 443
TCP port 1413
TCP port 2190
TCP port 4430
TCP port 5222
TCP port 5223
TCP port 5254
TCP port 5354
TCP port 7287-7297
TCP port 8000
TCP ports 8080-8089
TCP port 8101
TCP port 8102
TCP port 8181
TCP port 8200
TCP port 31339
UDP port 37
UDP port 123
UDP port 2190
UDP port 5353
Software based firewalls
If you have a software-based firewall such as Black Ice, Norton Internet Security, or McAfee Personal Firewall installed on your PC, it may be necessary to adjust your settings to allow the TiVo server to broadcast the TiVo Desktop beacon signal to your TiVo box. For more information on configuring your firewall, refer to the documentation provided by the firewall manufacturer. If you are using the Microsoft Windows XP Built-In Firewall, your ports will be configured automatically during the installation of TiVo Desktop.
Note: If you configured more than one subnet on your home network, make sure all your TiVo boxes are on the same subnet. TiVo boxes cannot communicate through TiVo Desktop and Multi-Room Viewing unless they are on the same network and subnet.