What does error message "403 - Forbidden" mean?
You are not permitted to access this particular website URL or directory. This particular URL is password-protected, or the host does not want to allow direct access to a particular part of the website.
If you are sure you should have proper access to the site, enter the password again. If you consistently receive this error, please contact the website's administrator for further assistance.
If you do not have a correct password or your domain does not have access to the site, you cannot access it.
Why am I unable to log into any of my services, or change my password?
For your protection and security, Cable ONE has temporarily disabled access to services which prompt for your login. When attempting to access services such as My Mail or My Bill, you may receive one of the following errors:
“HTTP ERROR 403 - Problem accessing /service/extension/saml2acs. Reason: The account cannot be accessed at this time. Powered by Jetty://”
“This account you entered does not have privileges to access this area.”
This is due to multiple complaints of SPAM being sent from your account. This may have happened:
Intentionally - Sending more than 90 emails in one hour of time, or
Unintentionally - Your account has possibly been compromised by virus(es), malware, someone who has knowledge of your password, a 3rd party internet resource that uses the same password/email address becoming compromised, or a combination of these.
We apologize for any inconvenience this may cause, however we are taking appropriate measures to safeguard your account.
To ensure your account isn’t still vulnerable to unauthorized access, Cable One requires an anti-virus and malware scan using up-to-date software to be performed on all devices on your network. Please record any and all viruses found, and was steps were taken to (Was the Virus/Malware deleted, quarantined?) A Cable ONE Technical Support agent will need this information to re-enable your account.
If you do not have anti-virus or anti-malware software, you may obtain them online, or at a local computer shop which sells this software. NOTE: Cable ONE does not provide anti-virus or anti-malware software.
After you have completed a full Anti-virus scan on all computers on your network, please contact the Technical Care Center, toll-free, at 877-692-2253. Technical Support is open 24/7 and will be more than happy to assist you further.