Use this article if you are experiencing any of the following problems:
Channels are missing from the TiVo Live Guide
Channels have the wrong call letters in the TiVo Live Guide
Program titles are incorrect in the TiVo Live Guide
Please perform the following steps to resolve your issue:
Step 1: Check your Guide Options to ensure that all of the channels that you receive are being displayed. Display the Guide and then press ENTER or DISPLAY as indicated on the bottom of the screen to verify your Guide options. Make sure that you are displaying "Channels you Receive" and that filters are turned off.
Step 2: If you cannot find a channel in the TiVo Live Guide, check for it on the Channel List screen.
From TiVo Central, select Messages & Settings > Settings > Channels > Channel List
Place a checkmark next to any channel that you receive. These channels will then show in the TiVo Live Guide and will be searchable from the Find Programs screen.
Note: For Series2 DT DVRs, if there are two versions of the same channel, make sure you select your basic cable channels (marked "CBL") rather than the corresponding digital channels (marked "BOX" or "SAT") to minimize conflicts while recording.
Step 3: If the missing channels are not listed on the Channel List screen, you may need to select a different lineup.
From TiVo Central, select Messages & Settings; then Settings; then Channels; then Channel List.
On the Channel List screen, press the INFO or ENTER button (as indicated on the bottom of the screen). You will be taken to the Change Channel Lineups screen.
Press THUMBS DOWN three times and then press the ENTER key to proceed with that portion of Guided Setup.
Follow the instructions on the screens to select your correct lineup.