My TiVo box has a green screen with an error message. How do I resolve this?
When you see a green screen with the message “Severe Error”, it means the TiVo box is in the process of performing system checks and attempting to repair corrupted data on the hard drive. In most cases, the repairs work, and the box recovers from this condition without troubleshooting. However, the process can take several hours, during which the box will not function in other ways (for example, it will not complete scheduled recordings).
If you receive this screen for longer than 3 hours:
Step 1: Remove the power cord and the network adapter, Ethernet cable, or phone cord from the back of the TiVo box. If you have a DVR Expander connected to the box, unplug its power cord. Wait 15 seconds. Plug the DVR Expander back in (if applicable), plug in the box, and then reconnect the network adapter, Ethernet cable or phone cord.
Step 2: If the TiVo box restarts successfully, it is ready for use. If you reconnected a DVR Expander, run diagnostics on it to make sure the DVR Expander is not causing the issue.