As outlined in Cable One’s Acceptable Use Policy, the transmission of spam messages is prohibited on our network. As such, Cable One utilizes a “three strike” policy for accounts that are repeatedly used for sending unsolicited and / or junk messages:
- If you have been disabled, you will be prevented from logging into any My Services sites, and will be temporarily unable to access your e-mail until you acknowledge the in-browser notification advising you of the issue. Your Internet connection will continue to work as normal.
- If you are intentionally sending out spam, you will be required to agree to stop doing so.
- If you are unintentionally sending out spam, you’ll be required to take some steps to restore your account’s security:
- You will need to update the passwords, as well as password reset question and answer information, for all usernames on your account. Any usernames you are unfamiliar with should also be deleted immediately.
- Scan all devices on your network for viruses, spyware, and malware with software that has been recently updated with the newest threat definitions; clean, quarantine, or delete any detected threats.
- If you are not already using a firewall on your devices, or do not have it enabled, it is important to do so. A hardware firewall is also acceptable.
- Secure the network(s) of any wireless modems or routers you may be using. It’s also important to be cautious when connecting to any public or unsecured networks.
- Upon your second disable, you will once again be prevented from logging into any My Services sites, and will be temporarily unable to access your e-mail until you / your computer technician contact the Cable One Technical Care Center for re-enable. Your Internet connection will continue to work as normal.
- In addition to the steps 1-4 taken for the first disable offense, you will be required to have all devices on your network scanned by a local computer technician, or by Cable One’s authorized remote support vendor, who will then contact the Cable One Technical Care Center to advise what files were found and cleaned up during the scans, as well as what steps have been taken to secure your network and network devices.
- You should provide your Cable One account number, as well as any associated usernames, to the technician who will be contacting the Technical Care Center; this will make it a quick and easy process to find your account and process the re-enable request.
Third / Final Disable
- Upon your third disable, access to all of your e-mail addresses will be permanently disabled, and you will be prevented from creating new ones in the future; you will still be able to use your usernames to access My Services sites.
- If you have one of your previous Cable One e-mail addresses registered for paperless billing, it is your responsibility to create and register a new e-mail address or opt-out of paperless billing.
- Once disabled for the third and final time, you will no longer have access to recover e-mails, contacts, or calendar events.