How can I add new service, change or cancel my services?
Quick Links:
Subscribe to New Services
From fast internet throughout your home to watching our HD TV programming, we have you covered! Now everyone can stream at once with hyper internet speeds. Our most current residential offerings can be found HERE.
Change Existing Services
You can change the services in your subscription in one of two ways:
- To upgrade your services, log in to your existing Sparklight account by visiting the Customer Login page, or
- For other changes to your existing internet plan or for further assistance, Sparklight Sales Support can be reached Monday through Friday 8 a.m. to 5 p.m. at 877-687-1332. or by chat at www.sparklight.com/chat.
Cancel Services
IF YOU HAVE LEASED EQUIPMENT
If you are leasing equipment from Sparklight, such as a cable modem, digital receiver, DVR, etc., please return the equipment to your local office, and your service will be scheduled for disconnect at that time. In some cases, a technician can be scheduled to pick up any equipment that needs to be returned for a convenience fee of $45, subject to limitations.
Note: Click here or call 877-692-2253 to learn more about current Coronavirus restrictions.
IF YOU OWN YOUR EQUIPMENT
If you own your equipment, it does not need to be returned. Please call Sparklight Billing at 877-692-2253 to arrange the disconnection of services.
Please click HERE for your local office location and hours of operation. Be sure to enter your zipcode via the ‘Choose your location’ option at the top of the page to access details specific to your location.
NOTE: Click HERE or call 877-692-2253 to learn more about current Coronavirus restrictions.
