I'm not getting a dial tone when I pick up my phone. How do I fix this?
Please reboot your modem by using a paperclip, toothpick, or similar nonmetallic object and press it in the recessed reset button in the back of the modem. (Holding the reset button in longer than 1 second may restore your wireless information in the modem to the factory defaults inadvertently). To locate the recessed reset button, click here. Wait 5 minutes to see if dial tone is restored. If not, see below.
Is the Power LED light on the Telephony Modem lit?
Step 1: If not, check to make sure the modem is plugged in and the outlet has power.
Step 2: If the LED is lit, go to the next step.
Is the ONLINE LED lit?
Step 1: If not, check the coaxial cable connections at the modem and the wall. Ensure they are connected and tight.
Step 2: If the ONLINE LED is lit, go to the next step.
Is the Telephone (Telephone 1 or Telephone 2) LED lit?
Step 1: If not, phone service has not been provisioned on that line. Please contact Cable ONE Support via an alternate phone, or contact your local Cable ONE office for assistance..
Step 2: If it is blinking, there is a phone off hook somewhere in the house. Find that phone and hang it up.
Step 3: If it is lit, go to the next step.
Is the phone plugged directly into the modem?
Step 1: Make sure the phone is plugged into the port on the back of the modem labeled TEL 1/2.
Step 2: If so, try a different phone. Make sure the new phone is a working phone.
Step 3: If a known good phone is used and you still don’t have a dial tone, try a different phone cable. If neither of these options work, please contact Cable ONE Support via an alternate phone, or contact your local Cable ONE office for assistance.
Is the modem plugged into a wall outlet?
Step 1: If so, unplug the phone cord at the back of the modem and plug in a known working phone. If you now have a dial tone, the problem is with the house wiring. Contact your local Cable ONE office or a qualified wiring technician to correct the house wiring.